Legal Information & Notices; Purchase Order Portal - Terms And Conditions of Sale and Use
Agreement to the Terms and Conditions of Sale and Use; Signature Distributor Purchase Order Portal.
These Terms and Conditions of Sale and Use (the “T&C's”) apply to the Signature Distributor Purchase Order Portal (the “Signature-DPOP”) located at www.signaturecontrolsystems.com, and all associated sites linked to www.signaturecontrolsystems.com by Signature, its subsidiaries and affiliates, including Signature sites around the world (collectively, the “Site”). The Portal is the property of Signature Control Systems Inc. (“Signature”) and its licensors.
Signature reserves the right, at its sole discretion, to change, modify, add or remove portions of these T&C's, at any time. It is your responsibility to check these T&C's periodically for changes. Your continued use of the Signature-DPOP following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these T&C's, Signature grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Signature-DPOP.
Shipping & Return
· All orders ship via UPS. Currently the Signature-DPOP does not accept orders placed outside of the United States and does not ship to locations outside of the United States.
· Shipments to a PO Box are not allowed.
· Shipping rates vary based on distance, weight and the shipping method.
· Final shipping rates and tax (if applicable) will be calculated during order processing.
Signature will accept returns of unused merchandise for up to 30 days from purchase for a full credit. Upon the following conditions:
· Proof of purchase (original sales receipt or packing slip, invoice) is required for reimbursement.
· Items should be in their original product packaging.
· If the item that you are returning was due to an error by Signature.
· Items must be received in a new / unused condition.
· Items returned will be inspected by Signature for signs of usage, tampering, exchanged parts, scratches, dirt/debris, alterations or other signs of use.
· If you received an incorrect or defective item, etc. Signature will reimburse you for the return shipping costs and take corrective action to fix the error.
To return an item, please contact Customer Support at 949-580-3640 or email CustomerService@scsmail.com to obtain an RGA number before returning any items to Signature. A mailing address and additional instructions will be sent to you after calling technical support for your RGA number. To ensure a quick and accurate credit, please print any forms presented to you, and attach the paperwork to your return. You should expect to receive your credit within 10 to 15 business days after we receive the product back.
Receiving an RGA Number from Signature is in no way is validation that Signature approves parts as a warranty or non warranty issue, this is purely a tracking component to track parts returned to Signature and the issues as they are claimed by the customer, buyer, or end user.
Some parts are
not returnable, even within the 30 days. A non-returnable part is identified as
such in the product description and was identified when you placed the order.
It is the manufacturer’s option and Signature Control Systems Inc option to either repair or replace the defective product at their discretion.
Signature products purchased via the Signature-DPOP cannot be returned to a local distributor or any other retailer that carries our products. They must be returned back to Signature directly.
Signature are not responsible for delivery delays due to inclement weather, government restrictions or other acts of nature. Signature will not refund delivery charges for these types of delays. Delivery delays can happen, and delivery estimated ship times are given in good faith. Order confirmation and shipping information can be obtained online if you have a valid Signature account.
User Guides &
Manuals can be downloaded online free of charge.
Backorders & Partial
Any backorders will be shipped prepaid or charged as qualified by the original order and made via the most economical shipping courier of Signature choice. Buyer agrees to accept partial shipments and pay for Product comprising a partial shipment provided.
Signature-DPOP orders are only made available to registered Signature customers who have open account and that are in good standing with Signature.
Cancellation of orders can be done by calling customer service at (949)580-3640. Please have your order number ready. All cancellations need to be prior to shipping the product. Orders that are already shipped will need to be returned using the RMA process.
All claims for price discrepancies must be submitted in via email at CustomerService@scsmail.com to Signature Control Systems Inc within seven (7) days of receipt of the original order confirmation.
Sales tax will be added to Signature-DPOP orders for delivery address in California. Signature-DPOP orders are only made available to registered Signature customers who have open account and that are in good standing with Signature.
Warranty periods for Signature branded products commence as of the day of the invoice. Signature will repair or replace at no charge any Signature professional product that fails in normal use within the warranty period stated below.
STANDARD PRODUCTS LIMITED 1-YEAR WARRANTY: ALL SIGNATURE PRODUCTS ARE COVERED BY THIS WARRANTY FOR A PERIOD OF ONE (1) YEAR FROM THE DATE OF SUPPLY EXCEPT AS NOTED BELOW:-
• BATTERY CONTROLLERS & TURF CONTROLLERS: TWO (2) YEARS; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• TURF GEAR DRIVE ROTOR’S, SPRAY-HEADS & VALVES: FIVE (5) YEARS; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• COMMERCIAL CONTROLLERS: TWO (2) YEARS; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• GOLF SATELLITE CONTROLLERS: THREE (3) YEARS; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• GOLF GEAR DRIVE ROTOR’S & VALVES: THREE (3) YEARS; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• BRASS QUICK COUPLER VALVE BODIES: FIVE (5) YEARS; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• SOLENOID COILS: ONE (1) YEAR; CALCULATED FROM ORIGINAL SCS INVOICE DATE.
• ALL SOFTWARE, DATA SERVICES, SMART-PHONE APPLICATIONS: THREE (3) MONTHS; CALCULATED FROM ORIGINAL SCS INVOICE DATE. EXCLUDING THE WARRANTY STATEMENT ABOVE, ALL SOFTWARE INCLUDING DESKTOP VERSIONS, WEB VERSIONS, WEBSITE/S, WEB PORTALS, SOFTWARE AND DEVICE FIRMWARE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
• NON-PROPRIETARY & 3RD PARTY PRODUCTS: IN THE CASE OF ANY COMPONENTS OR PRODUCTS MANUFACTURED BY OTHERS AS NOTED ON ANY THE SIGNATURE DOCUMENTATION PREVIOUSLY PUBLISHED AND PROVIDED, THERE IS NO WARRANTY PROVIDED BY SIGNATURE AND THESE ITEMS ARE COVERED SOLELY BY AND TO THE EXTENT OF THE WARRANTY IF ANY, OFFERED BY THOSE OTHER MANUFACTURERS.
You must return any Signature
professional product that fails to Signature directly. Product failures due to
acts of God including without limitation, lightning and flooding, are not
covered by this warranty. It
is the manufacturer’s option and Signature Control Systems Inc option to either
repair or replace the defective product at their discretion. Signature Control
Systems Inc. or any of its subsidiaries shall not be held liable for product
warranties other than those provided by the individual product manufacturer,
nor shall Signature Control Systems Inc or any of its subsidiaries be held
responsible for loss of wages, damages whether direct or indirect, shipping
cost or other expenses that may have been incurred from the loss of the
warranty product or the replacement time incurred by the manufacturer.
Any abuse, misuse, modification, improper packaging or attempted modification of product/s (except with prior authorization from Signature) will void any and all warranty. Products serial numbers or date codes that have been defaced or altered or removed are not covered under warranty. This commitment to repair or replace is our sole and total warranty.
THE FOREGOING TERMS AND CONDITIONS CONSTITUTE SIGNATURE'S ENTIRE PRODUCT WARRANTY POLICY. THIS POLICY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES WHATSOEVER, WHETHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE ALL HEREBY EXPRESSLY DISCLAIMED. THE SOLE REMEDY UNDER THIS POLICY SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT OR ITS COMPONENTS PURSUANT TO THE TERMS AND CONDITIONS CONTAINED HEREIN.
SIGNATURE SHALL NOT BE LIABLE TO THE CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR ANY LIABILITY, LOSS, DELAY OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED, DIRECTLY OR INDIRECTLY, BY ANY USE, DEFECT, FAILURE OR MALFUNCTION OF THE PRODUCT OR BY THE IRRIGATION SYSTEM WHETHER A CLAIM FOR SUCH LIABILITY, LOSS, DELAY OR DAMAGES IS BASED UPON WARRANTY, CONTRACT, TORT OR OTHERWISE. SIGNATURE SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, COLLATERAL OR INDIRECT DAMAGES OR DELAY OR LOSS OF PROFIT OR LOSS OF USE OR ANY DAMAGES RELATED TO THE CUSTOMER’S BUSINESS OPERATIONS, NOR FOR THOSE CAUSED BY ACTS OF NATURE. IN NO CASE AND UNDER NO CIRCUMSTANCES SHALL SIGNATURE'S LIABILITY EXCEED THE SIGNATURE CORPORATION’S NET SALE PRICE OF THE PRODUCTS.
Laws concerning customer warranties and disclaimers vary from state to state, jurisdiction to jurisdiction, province to province or country to country and therefore some of the foregoing limitations may not apply to you. The exclusions and limitations set out above are not intended to, and should not be construed so as to contravene mandatory provisions of applicable law. If any part or term of this Policy is held to be illegal, unenforceable or in conflict with applicable law by a court of competent jurisdiction, the validity of the remaining portions of this Policy shall not be affected, and all rights and obligations shall be construed and enforced as if this Policy did not contain the particular part or term held to be invalid.
Product names, logos, brands, and other trademarks featured or referred to within the Signature-DPOP are and remain the property of their respective trademark holders, and are used only to directly describe the products being provided. Their use in no way indicates any relationship between Signature Control Systems, Inc, and the holders of said trademarks.
These trademark holders are not affiliated with Signature Control Systems, Inc, the Signature-DPOP, or our products, nor do they sponsor or endorse the Signature-DPOP or any of our online solutions.
No infringement of any kind is intended, trademarks are used only where their absence would render the statement ineffective.
Signature Distributor Purchase Order
For help with questions about our online Distributor Purchase Order Portal or order status inquiries: Please call (888) 635-7668 toll free.
Signature Control Systems Inc.
16485 Laguna Canyon Rd Suite 130
Irvine CA. 92618
Customer service is available 7am - 4:30pm PST
© 2011 – 2016 Signature Control
All rights reserved. Any unauthorized reproduction of this Signature Distributor Purchase Order Portal is strictly prohibited. Any commercial use is prohibited without prior written consent from Signature.
The information contained in this Signature Distributor Purchase Order Portal is provided by Signature and may be used for informational purposes only.
The information contained in this online Signature Distributor
Purchase Order Portal is subject to change without notice.
Copyright © 2000-2016 Signature Inc. All rights reserved.
Signature Control Systems, Inc., 16485 Laguna Canyon Rd Suite 130, Irvine CA. 92618
Updated on April 8, 2016.