Privacy Policy
Your privacy is important to Signature. So we’ve developed a Privacy Policy
that covers how we collect, use, disclose, transfer, and store your
information. Please take a moment to familiarize yourself with our
privacy practices and let us know if
you have any questions.
Collection and Use of
Personal Information
Personal information is data
that can be used to uniquely identify or contact a single person.
You
may be asked to provide your personal information anytime you are in contact
with Signature or SCS-Europe. Signature
and its affiliates may share this personal information with each other and use
it consistent with this Privacy Policy. They may also combine it with other
information to provide and improve our products, services, content, and
advertising.
Here are some examples of
the types of personal information Signature may collect and how we may use it.
What personal information we
collect
·
When you create an Signature account,
register your products, apply for commercial credit, purchase a product,
download a software update, register for a class at an Signature Training
Session, or participate in an online survey, we may collect a variety of
information, including your name, mailing address, phone number, email address,
contact preferences, and credit card information.
·
In the U.S., we may ask for your Social
Security number (SSN) but only in limited circumstances such as when setting up
a wireless account and activating your web based device or when determining
whether to extend commercial credit.
How we use your personal
information
·
The personal information we collect allows us
to keep you posted on Signature’s latest product announcements, web services,
weather services, software updates, and upcoming events. It also helps us to
improve our services, content, and advertising. If you don’t want to be on our
mailing list, you can opt out anytime by updating your preferences.
·
We also use personal information to help us
develop, deliver, and improve our products, services, content, and advertising.
·
From time to time, we may use your personal
information to send important notices, such as communications about purchases
and changes to our terms, conditions, and policies. Because this information is
important to your interaction with Signature, you may not opt out of receiving
these communications.
·
We may also use personal information for
internal purposes such as auditing, data analysis, and research to improve
Signature’s products, services, and customer communications.
·
If you enter into a sweepstake, contest, or
similar promotion we may use the information you provide to administer those
programs.
Collection and Use of
Non-Personal Information
We
also collect non-personal information − data in a form that does not
permit direct association with any specific individual. We may collect, use,
transfer, and disclose non-personal information for any purpose. The following
are some examples of non-personal information that we collect and how we may
use it:
·
We may collect information such as
occupation, language, zip code, area code, unique device identifier, location,
and the time zone where a Signature product is used so that we can better
provide on-line support and improve our products, services, and advertising.
·
We also may collect information regarding
customer activities on our website, Signature Weather, Signature ET Service,
Signature Care, eAurora, eConstellation,
EZ-Pro Live, and Avior services, and from the SCS
Store and from our other products and services. This information is aggregated
and used to help us provide more useful information to our customers and to
understand which parts of our website, products, and services are of most
interest. Aggregated data is considered non-personal information for the
purposes of this Privacy Policy.
If we
do combine non-personal information with personal information the combined
information will be treated as personal information for as long as it remains
combined.
Cookies and Other
Technologies
Signature’s
website, online services, interactive applications, email messages, and
advertisements may use “cookies” and other technologies such as pixel tags and
web beacons. These technologies help us better understand user behavior, tell
us which parts of our website people have visited, and facilitate and measure
the effectiveness of advertisements and web searches. We treat information
collected by cookies and other technologies as non-personal information.
However, to the extent that Internet Protocol (IP) addresses or similar identifiers
are considered personal information by local law, we also treat these
identifiers as personal information. Similarly, to the extent that non-personal
information is combined with personal information, we treat the combined
information as personal information for the purposes of this Privacy Policy.
Signature
and our partners also use cookies and other technologies to remember personal
information when you use our website, online services, and applications. Our
goal in these cases is to make your experience with Signature more convenient
and personal. For example, knowing your first name lets us
welcome you the next time you visit the Signature Online Store. Knowing your
country and language helps us provide a customized and
more useful shopping experience. Knowing someone using your computer or device
has shopped for a certain product or used a particular service helps us make
our web site and email communications more relevant to your interests. And
knowing your contact information, product serial numbers, and information about
your computer or device helps us register your products, configure your
irrigation central control system, and provide you with better customer
service.
You
may wish to disable cookies. If so, and depending on which web browser you’re
using proceed accordingly to disable cookies. Please note that certain features
of the Signature website will not be available once cookies are disabled.
As is
true of most websites, we gather some information automatically and store it in
log files. This information includes Internet Protocol (IP) addresses, browser
type and language, Internet service provider (ISP), referring and exit pages,
operating system, date/time stamp, and clickstream
data.
We
use this information to understand and analyze trends, to administer the site,
to learn about user behavior on the site, and to gather demographic information
about our user base as a whole. Signature may use this information in our
marketing and advertising services.
Pixel
tags enable us to send email messages in a format customers can read, and they
tell us whether mail has been opened. We may use this information to reduce or
eliminate messages sent to customers.
Disclosure to Third Parties
At
times Signature may make certain personal information available to strategic
partners that work with Signature to provide products and services, or that
help Signature market to customers. For example, when you purchase a web
control package and activate your data plan on your satellite modem or smart
phone, you authorize Signature and its carrier to exchange the information you
provide during the activation process to carry out service. If you are approved
for service, your account will be governed by Signature and its carrier’s
respective privacy policies. Personal information will only be shared by
Signature to provide or improve our products, services and advertising; it will
not be shared with third parties for their marketing purposes.
Service Providers
Signature
shares personal information with companies who provide services such as
information processing, extending credit, fulfilling customer orders,
delivering products to you, managing and enhancing customer data, providing
customer service, assessing your interest in our products and services, and
conducting customer research or satisfaction surveys. These companies are
obligated to protect your information and may be located wherever Signature
operates.
Others
It
may be necessary − by law, legal process, litigation, and/or requests
from public and governmental authorities within or outside your country of
residence − for Signature to disclose your personal information. We may
also disclose information about you if we determine that for purposes of
national security, law enforcement, or other issues of public importance,
disclosure is necessary or appropriate.
We
may also disclose information about you if we determine that disclosure is
reasonably necessary to enforce our terms and conditions or protect our
operations or users. Additionally, in the event of a reorganization, merger, or
sale we may transfer any and all personal information we collect to the
relevant third party.
Protection
of Personal Information
Signature
takes precautions — including administrative, technical, and physical measures
— to safeguard your personal information against loss, theft, and misuse, as
well as against unauthorized access, disclosure, alteration, and destruction.
Signature
online services such as the Signature Online Store and Signature Weather,
Signature ET Service, Signature Care, eAurora, eConstellation, Ez-Pro Live, and Avior services, all use Secure Sockets Layer (SSL)
encryption on all web pages where personal information is collected. To make
purchases from these services, you must use an SSL-enabled browser such as
Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of
your personal information while it’s transmitted over the Internet.
When
you use some Signature products, services, or applications or post on a
Signature forum, chat room, or social networking service, the personal
information you share is visible to other users and can be read, collected, or
used by them. You are responsible for the personal information you choose to
submit in these instances. For example, if you list
your name and email address in a forum posting, that information is public.
Please take care when using these features.
Integrity and Retention of
Personal Information
Signature
makes it easy for you to keep your personal information accurate, complete, and
up to date. We will retain your personal information for the period necessary
to fulfill the purposes outlined in this Privacy Policy unless a longer
retention period is required or permitted by law.
Access to Personal
Information
You
can help ensure that your contact information and preferences are accurate,
complete, and up to date by logging in to your account via www.signaturecontrolsystems.com. For
other personal information, we make good faith efforts to provide you with
access so you can request that we correct the data if it is inaccurate or
delete the data if Signature is not required to retain it by law or for
legitimate business purposes. We may decline to process requests that are
unreasonably repetitive, require disproportionate technical effort, jeopardize
the privacy of others, are extremely impractical, or for which access is not
otherwise required by local law.
Children
We do
not knowingly collect personal information from children under 13. If we learn
that we have collected the personal information of a child under
13 we will take steps to delete the information as soon as possible.
Third-Party Sites and
Services
Signature
websites, products, applications, and services may contain links to third-party
websites, products, and services. Our products and services may also use or
offer products or services from third parties. Information collected by third
parties, which may include such things as location
data or contact details, is governed by their privacy practices. We encourage
you to learn about the privacy practices of those third parties.
Our Companywide Commitment
to Your Privacy
To
make sure your personal information is secure, we
communicate our privacy and security guidelines to Signature employees and
strictly enforce privacy safeguards within the company.
Privacy Questions
If you have any questions or
concerns about Signature’s Privacy Policy or data processing, please contact us.
Signature
may update its Privacy Policy from time to time. When we change the policy in a
material way, a notice will be posted on our website along with the
updated Privacy Policy.
The
information contained in this web site is subject to change without notice.
Copyright © 2000-2014 Signature Inc. All rights reserved.
Signature Control Systems, Inc., 16485 Laguna Canyon Rd Suite 130.
Updated
on January 24, 2012.